FAQs

Can I see the site in English?

Yes! If you are navigating from a phone, go to the top of the page and look for a grey pop-up menu that says: "Spanish" and click on it to change it to "English".

If you are navigating from a PC, look for the menu in the bottom of the page.

How to make a purchase?

  1. Choose the shoe model, size and color and click “Add to cart”. 
  2. Once your cart is ready, click “Checkout”.
  3. Enter your email address and shipping information. Then click on “Continue to shipping method”.
  4. Choose the type of shipping and click on “Continue to payment method”. 
  5. Choose either "Credit Card, Paypal" or "Bank Deposit" option. Enter your billing information below. You can use the same as the shipping address or a different one. Click on "Finish Order".
  6. Verify your information and enter your credit card information at the bottom (where it says Payment Method). When you are done, click on “Submit Payment”.
  7. You will receive an automatic confirmation email with the invoice of your purchase.

Payment options

  • Credit card
  • PayPal
  • Bank deposit or transfer

Credit card payments are securely processed by 2Checkout.We don't get your credit card information.

In case of bank deposit or transfer, you need to click "Bank Deposit" when choosing payment method at Checkout. Then we will send you an email with our account information so you can make the payment.

Shipping

If we have your size in stock, we will ship it within 3 business days. If we don't have your size in stock, we will manufacture and ship it to you in 2 weeks. We will let you know once we ship your order and you will receive the tracking number.

We do domestic deliveries (in Ecuador) and we do worldwide shipping (to the US & rest of the world).

  • FREE Shipping within Ecuador and delivery takes between 24 and 48 hours.
  • FREE Shipping to the US & the rest of the world. Delivery to most countries takes between 5 and 8 days.

Sizes

MEN

US EU ECUADORFEET
6 38.5 3724cm
6.5 39 3825cm
7 40 3926cm
7.5 40/41 39/4026.5cm
8 41 4027cm
8.5 41/42 40/4127.5cm
9 42 4128cm
9.5 42/43 41/4228.5cm
10 43 4229cm
10.5 43/44 42/4329.5cm
11 44 4330cm
11.5 44/45 43/4430.5cm
12 45 4431cm
13 46 4532cm
14 47 4633cm


WOMEN

EUUSECUADORFEET
3543421cm
3653522cm
3763623cm
3873724cm
3983825cm
4093926cm


- US: United States
- EU: Europe
- ECUADOR: Sizes D'Cuero
- FEET: Feet length in centimeters (from heel to toe)
- Numbers are not exact, but approximate.
- You will place your order in ECUADORIAN size, please make sure that the conversion is correct.
- You can use a ruler or tape to measure your feet.
- If you are not sure about your size, please contact us and we will help you.

MEN
- Our men's sizes run a bit large.
- We can make any men's shoe up to size 43 Ecuador (44EU). Sizes 44, 45 and 46 Ecuador (45, 46, 47EU) can only be made in leather-sole or eva-sole models, upon request.

WOMEN
- Our women shoes run true to size on most models, but run small on some models. Contact us if you are not sure of your size.
- We can make any woman shoe up to size 39 Ecuador (40EU).


Returns & Refunds

If the size you ordered does not fit, we will change your size for FREE!

Contact us within 30 days of purchase and we will give you an address to send the product to us. Once we receive the package (or tracking number), we will ship you the new size.

If we have the new size in stock, shipping will be within 3 business days. If we don't have the new size in stock, we will manufacture and ship it within 2 weeks. The shipping of the new size is at our expense, but the client is responsible of the return shipping.

To avoid buying the incorrect size, please contact us before making the purchase and we will help you.

  • 30 day size exchange guarantee
  • 30 day return guarantee

Customs and import taxes

The customer is responsible for paying customs and import taxes that may apply in his country. We are not responsible for customs delays.

Got more questions?

  • Email: info@dcueroshoes.com
  • Whatsapp: (+593) 99 303 2722 
  • Phone: +1 (774) 712-5876
  • Facebook: D'Cuero
  • Instagram: @dcueroshoes / @dcueroshoes.usa
  • Twitter: @dcueroshoes

 

 

 

English
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