FAQs

FAQS

How to make a purchase?

  1. Choose the shoe model, size and color you want to buy and click “Add to cart”. 
  2. Once your cart is ready, click “Checkout”.
  3. Enter your email address and shipping information. Then click on “Continue to shipping method”.
  4. Choose the type of shipping: Domestic (for Ecuador), America or Europe, and click on “Continue to payment method”. 
  5. Choose either "Credit Card, Paypal" or "Bank Deposit" option. Enter your billing information below. You can use the same as the shipping address or a different one. Click on "Finish Order".
  6. Verify your information and enter your credit card information at the bottom (where it says Payment Method). When you are done, click on “Submit Payment”.
  7. You will receive an automatic confirmation email with the invoice of your purchase.


Payment options

  • Credit card
  • PayPal
  • Bank deposit or transfer

Credit card payments are securely processed by 2Checkout.We don't get your credit card information.

In case of bank deposit or transfer, you need to click "Bank Deposit" when choosing payment method at Checkout. Then we will send you an email with our account information so you can make the payment.


Shipping

Once you order, it takes 3-5 days for processing if we have the size in stock (if we don't have the size in stock, we have to manufacture it and then it takes 5-8 days). Once we send your order, you will be notified. You will receive the tracking number to track your package. For shipments within Ecuador, delivery takes between 24 and 48 hours. For most countries, shipping takes between 3 and 8 days. Contact us to know the exact date of delivery to your specific country.

We do domestic shipping (Ecuador) and international shipping (rest of the world). Shipping cost within Ecuador is 5 USD for 1 pair and FREE from the second pair. For the rest of the world, shipping cost is 10 USD and FREE from the second pair on.


Sizes

We usually have most sizes in stock. In case yours is out of stock, we will manufacture it in 5-8 days. No additional charges for orders upon request.

Men Size chart:

US EU UK ECUADOR
6 38.5 5.5 37
6.5 39 6 38
7 40 6.5 39
7.5 40/41 7 39/40
8 41 7.5 40
8.5 41/42 8 40/41
9 42 8.5 41
9.5 42/43 9 41/42
10 43 9.5 42
10.5 43/44 10 42/43
11 44 10.5 43
11.5 44/45 11 43/44
12 45 11.5 44
13 46 12.5 45
14 47 13.5 46


Women's size chart:

EUUSECUADOR
35434
36535
37636
38737
39838
40939

* Numbers are not exact, but approximate.

* For men: We can make leather-sole and eva-sole shoes up to size 47 EU. Regular rubber-sole shoes are only made until size 44 EU.

* If you don’t know which size to choose, please contact us and we will help you decide. You need to measure your feet (from heel to tip) and tell us the length in centimeters.

Returns and Refunds

If the size you ordered does not fit, we will change it for free! (Contact us to avoid this problem and we will help you decide on the best size). 

  • 30 day size exchange guarantee
  • 30 day return guarantee


Got more questions?

Email: info@dcueroshoes.com

Whatsapp: (+593) 99 303 2722

Facebook: D'Cuero

Instagram: @dcueroshoes

Twitter: @dcueroshoes

 

 

 

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