Orders during COVID-19
Are physical stores open?
We are happy to announce that we reopened our Cuenca stores on May 25 and the store in Cumbayá (Quito) on June 3. We are attending normally!
What are the opening hours?
At this time the Cuenca stores (center and stadium) are open from 9:30 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:00 p.m. The store in Cumbayá (Quito) opens from 10:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m. We are also receiving online orders 24 hours a day.
What are the store addresses?
1. Miguel Cordero 5-03 and Daniel Palacios (stadium sector, Cuenca)
2. Gran Colombia 9-67 and Benigno Malo (historic center, Cuenca)
3. Francisco de Orellana E4-64 and Tejamar (central park of Cumbayá - Quito)
Once I place my order, when does it arrive?
The orders that we have in stock will be shipped in the course of a week, but those that we have to manufacture will take between 2 and 3 weeks. We will let you know when your order has been shipped and you will get the tracking number as well.
What is the shipping cost?
Shipping is FREE to all of Ecuador and the rest of the world!
What preventive measures are you taking?
All our shippings, both national and international, are handled by couriers who have a lot of experience in logistics and deliveries, so they are taking the necessary precautions and hygienic measures so that you receive your product safely.
Do you have any reopening sale?
Yes, we are offering free shipping if the purchase is online, and a 50% off on the second pair if the purchase is in physical stores. Promotion valid while stock lasts.
If I buy a gift card, how does it work?
First you choose the amount. Then you make the payment (transfer, credit card or Paypal). Then send us the name that goes on the gift card. Finally we send you an email with the digital gift card so you can forward it to that special person!
The person can choose their shoes on our website and we ship them, or they can go to any of our physical stores to pick their shoes.
Can I buy online at this moment?
Yes! We continue to receive online orders normally. Enter www.dcueroshoes.com to place your order. Contact us via email, Whatsapp or social media if you need help. The payment methods we accept are: credit card, bank deposit and PayPal. If you want to pay in cash, you can go to any of our physical stores.
I have an other question
Write us at firstname.lastname@example.org or Whatsapp (+593) 986740558 for any additional questions or concerns, we are here to help! Also follow us on social media to keep updated: